Frequently asked questions
Balloon garlands
What's included in the balloon garland kit?
What's included in the balloon garland kit?
- Premium quality balloons
- 1 adhesive glue dots
- 1 Decorative strip
How to make a balloon garland?
How to make a balloon garland?
- Start by inflating your balloons
- Secure each balloon onto the decorative strip by sliding its rim through one of the holes provided. (included)
- Follow the same procedure for both your standard and larger balloons.
- Use the provided glue dots to firmly attach smaller balloons for a 3D effect.
How do I hang the balloon garland?
How do I hang the balloon garland?
To display your balloon garland, you might use string along with adhesive hooks that temporarily stick to walls or other surfaces, peeling off cleanly without leaving a mark—perfect for party flair. Alternatively, you could craft, purchase, or rent a balloon arch or stand to stylishly secure your garland in place.
Can I prep the balloon garland before the event?
Can I prep the balloon garland before the event?
Absolutely, you can do it! Our premium balloons are tough and designed to last, so feel free to assemble your Balloon Garland a day ahead, storing it in a cool, dry spot out of the sun’s reach until your event kicks off. On the big day, position the garland, give the balloons a quick wipe with a dry microfiber cloth, and toss in the mini balloons for a perfect finish.
How long does a balloon garland last?
How long does a balloon garland last?
Balloon garlands make a durable choice for party decor. If you set them up right and look after them, they can stay vibrant for days or even weeks, letting you enjoy them well past your event. Just steer clear of sharp edges and harsh temperatures to make them last as long as they can.
Frequently asked questions
Shipping & returns
How long does it take for me to receive my order?
How long does it take for me to receive my order?
Shipping times do not include our processing and dispatch period. We typically process orders on the same business day (Monday–Friday), although processing can extend to 1–2 days—or even up to 5–10 days during busy sales periods. Please note that orders are not processed on weekends or Australian public holidays. Once dispatched, your order will arrive according to the chosen shipping option.
What is your return and exchange policy?
What is your return and exchange policy?
If you change your mind or order the wrong items, you can return them within 14 days for store credit. Please note that return shipping costs are the responsibility of the customer. We do not offer refunds, only store credit for returned items.
How do I change my shipping address?
How do I change my shipping address?
Once your package has been dispatched, it is not possible to change the shipping address. However, if you contact us immediately using our contact form, we will do our best to update your details before shipment. Please ensure your information is accurate when placing your order.
How do I track the status of my order?
How do I track the status of my order?
You can track your order by entering your tracking number on our dedicated tracking page: https://www.balloon-garland.com.au/track-your-order/. This page provides real-time updates on your shipment’s progress, so you always know where your package is. Please allow a little time for the tracking details to update once your order has been dispatched.
How do I receive customer support?
How do I receive customer support?
For customer support, please use our contact form. We aim to respond promptly to all inquiries. Our team is available to assist you with any questions or concerns regarding your order.
What do I do if I entered an incorrect shipping address?
What do I do if I entered an incorrect shipping address?
If you realize you have entered an incorrect shipping address, please contact us immediately using our contact form. Once the package is dispatched, we are unable to change the shipping address. We will do our best to update your details before shipment if possible.
Do you ship to my country?
Do you ship to my country?
We currently operate only within Australia and New Zealand. However, if you are located outside of Australia, please contact us via our contact form, and we will try to find a solution to ship our products to you. Please note that international shipping may require additional arrangements or fees.
Will my items come in one package?
Will my items come in one package?
We always aim to consolidate your order into one package whenever possible. However, sometimes items are stocked at different locations around Australia to ensure faster processing and dispatch. This may result in multiple packages arriving separately, but rest assured that each shipment is on its way to you as quickly as possible. We appreciate your understanding and patience.